Complaints please send to complaints@vansales.com or write to Swiss Vans

31 Bocam Park
Pencoed 
CF355LJ
01656 674620 

What we do if we receive a complaint from you.

We will acknowledge your complaint or send a summary resolution if the complaint can be sorted within 3 working days.
In the case of a summary resolution we will refer to the fact that a complaint has been made, and that we believe the complaint has now been 
resolved. 
If we cannot resolve your complaint within 3 working days then we will acknowledge this and the complaint within 15 working days for payment complaints 
and 8 weeks for non payment financial complaints. 
Give details on how we reached our decision and potentially an offer.
Tell customers that they have 6 months to speak to the Ombudsman and provide their  details 
Non financial complaints have up 

As we are regulated by the Financial Conduct Authority we also have a duty to operate and provide services within the rules determined by them. If you have any complaints regarding the financial aspect of the lease and you are dissatisfied with our response, you may be eligible to refer your complaint to the Financial Ombudsman Service,

Their contact details are as follows:

Financial Ombudsman Services
South Quay Plaza
183, Marsh Wall
London
E14 9SR
Tel: 0300 1239 123
Email: complaint.info@financial-ombudsman.org.uk